Mastering Communication Skills

Front

Exchange of information or ideas

Back

Communication

Front

Use of spoken or written words

Back

Verbal Communication

Front

Body language, gestures, facial expressions

Back

Non-verbal Communication

Front

Fully concentrating, understanding, responding

Back

Active Listening

Front

Response to a message or action

Back

Feedback

Front

Understanding others' feelings and perspectives

Back

Empathy

Front

Clear and precise communication

Back

Clarity

Front

Pitch and quality of spoken words

Back

Tone of Voice

Front

Direct visual engagement with another person

Back

Eye Contact

Front

Giving a speech

Back

Example of Verbal Communication