Customer Service Basics
Flashcard
•
Professional Development
•
KG
•
Practice Problem
•
Hard
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8 questions
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1.
FLASHCARD QUESTION
Front
Who are your customers? Options: Internal Customers, External Customers, Both Internal and External Customers, None of the above
Back
Both Internal and External Customers
2.
FLASHCARD QUESTION
Front
_________________ means providing a quality product or service that satisfies the needs/wants of a customer and keeps them coming back.
Back
Customer Service
3.
FLASHCARD QUESTION
Front
____________ need to be empowered to satisfy customers.
Back
Employees
4.
FLASHCARD QUESTION
Front
Which tone of voice says "I am enthusiastic and excited!"? Options: Flat tone of voice, None of the above, Loud voice, High pitch, rapid voice
Back
High pitch, rapid voice
5.
FLASHCARD QUESTION
Front
It is a communication tool that is often the first or last place a customer comes in contact with an organization or company.
Back
Telephone
6.
FLASHCARD QUESTION
Front
Instead of saying "I don't know," it is better to say:
Back
"Let me look into this and get back to you ASAP."
7.
FLASHCARD QUESTION
Front
If a customer expresses annoyance or frustration, your response should be:
Back
I understand your frustration, let's see how we can solve this problem.
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