SS's (50Q) SWA's Professional Communication Flashcard

Front

What is active listening?

Back

Fully focusing on, understanding, and responding to the person speaking.

Front

Which of the following is NOT an active listening technique?
Interrupting the speaker,
Nodding and making eye contact,
Asking clarifying questions,
Reflecting and paraphrasing

Back

Interrupting the speaker

Front

Why is active listening important in professional communication?

Back

To understand the speaker's message accurately and promote effective collaboration and problem-solving.

Front

What is the purpose of reflective listening?

Back

To show understanding and empathy.

Front

Which of the following is an example of active listening? Maintaining eye contact and nodding, Daydreaming, Checking your phone, Interrupting the speaker

Back

Maintaining eye contact and nodding

Front

What is the role of empathy in active listening?

Back

Empathy helps the listener understand and connect with the speaker's feelings and experiences.

Front

Which of the following is a barrier to active listening? Distractions, Maintaining eye contact, Quiet environment, Taking notes

Back

Distractions

Front

How can active listening improve professional relationships?

Back

By showing respect and understanding, building trust, and fostering effective communication.

Front

What is the first step in active listening?

Back

Pay attention and show interest

Front

Charlie was just put in charge of the accounting department. Charlie’s plan to manage his employees is to rely heavily on using policies, procedures and regulations as well as make all of the decisions with little input from his employees. Which type of leadership will Charlie be using?

Back

Authoritarian