3.04 Selling

Front

Talking on the phone, meeting in person, and email are all examples of:

Back

Personal Communication

Front

_____ of sales come from loyal, repeat customers.

Back

2/3

Front

Clothes, food, computers, and furniture are all examples of...

Back

Tangible items

Front

Sysco buys bulk food from manufacturers and then sells it to restaurants that make it into meals. Sysco is an ______.

Back

Intermediary

Front

_________ is learning about your product that you can demonstrate the features of your product that meets your customer’s needs.

Back

Planned communication

Front

Selling adds utility or usefulness to products by explaining the ____, _____ and potential need.

Back

Features, Benefits

Front

True or False: Promising something that you know you can't do is ethical

Back

False

Front

When businesses grow, they purchase more and possibly need additional suppliers. This causes:

Back

More employment

Front

Telling the customer about the features and benefits of a product creates utility (usefulness).

Back

True

Front

Being able to give presentations, shake hands and look customers in the eye shows that the sales person is:

Back

Self Confident