Front

Which of the following does not describe a product feature: Flavor, Texture, Color?

Back

Price

Front

Which of the following is a good reason for an employee to not escort a customer to the location of a product that they have asked to see?
Options:
The location is on the other side of the store.
You're not sure exactly where the product is located.
You're working with another customer and can't leave your area.
The customer doesn't seem likely to be able to afford the product.

Back

You're working with another customer and can't leave your area.

Front

What's the best way to respond when a customer asks a question about a product and you don't know the answer?

Back

Admit that you don't know the answer and take the customer to a coworker or supervisor who can help.

Front

How much should the sales associate learn about the products they sell?

Back

As much as possible.

Front

Which of the following is not a feature of an iPhone? Wireless charging capability, Face ID recognition, Waterproof design

Back

The ability to take high resolution photos of your family.

Front

During a product demonstration, a potential client asks a technical question you don't know the answer to. What should you do?

Back

Admit that you don't know but will find out.

Front

Imagine you are a customer service representative and a customer calls in, frustrated, demanding a full refund on a product that is clearly outside the return policy period. How should you respond?

Back

Try to find a compromise

Front

These customers can take a long time to make a purchase decision, they want to assess alternatives, and might return to a retailer several times before making a purchase.

Back

Comparison Shopper

Front

These customers view shopping as a fun occasion, so shopping does not necessarily include making a purchase.

Back

Recreational Shopper

Front

If a customer experiences bad customer service, they are twice as likely to others than if they had good customer service.

Back

True