Chapter 7 - Principles of Effective Communication

Front

The term ________ refers to communication using the movements and attitudes of the body.

Back

body language

Front

________ communication employs signs, symbols, and designs.

Back

visual

Front

The word communicate is best defined as:

Back

an interchange of ideas or information

Front

What percentage of your message is transmitted through body language such as gestures and expression?

Back

55%

Front

You are at the scene of a motor vehicle crash. The patient is telling you what happened. Active listening with this patient would include:

Back

asking clarifying questions and keeping eye contact with them

Front

For therapeutic communication to be successful when interviewing a patient, the patient must: trust you

Back

trust you

Front

When the paramedics arrive on the scene, you give them an overview of the patient's information and summarize the care you provided. This is called:

Back

transfer of care

Front

When talking to the dispatch center on your radio, the communication goes through a high-powered radio called the ________ that can transmit over a wide area.

Back

base station radio

Front

When making a radio call to the dispatch center, what is the first thing the EMR should say?

Back

the radio identifier of the resource you are trying to call

Front

An Emergency Medical Responder should position herself to communicate with a patient:

Back

at or below eye level