Communication Skills: Types of Communication

Front

What is Body Language?

Back

Postures, gestures, and facial expressions.

Front

Hearing, thinking about and responding to another person’s message is

Back

Active Listening

Front

The exchange of information through the use of words or actions is

Back

Communication

Front

When a person states his/her position in a firm but positive manner is

Back

Assertive

Front

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

Back

Aggressive

Front

Which of the following is considered a speaking skill?
Make clear, simple statements, Paying attention, Rereading your words before you send a message

Back

Make clear, simple statements

Front

Which of the following is considered a listening skill?
Options:
Thinking before you speak,
Writing clear, simple statements,
Paying attention

Back

Paying attention

Front

Two types of communication are: Verbal and non-verbal

Back

Verbal and non-verbal

Front

An example of verbal communication is: Phone conversation, Posture, Eye contact, Writing an email

Back

Phone conversation

Front

Which of the following is a barrier to communication? Message is not clear, Not listening, Lack of language skills, All of the above

Back

All of the above