HOSPITALITY & TOURISM MC FLASHCARD

Front

Name three key skills that are important for success in the hospitality and tourism industry.

Back

1. Communication skills, 2. Customer service skills, 3. Problem-solving skills

Front

Explain the concept of customer service in the context of hospitality and tourism.

Back

Assistance and support provided to guests and visitors to ensure a positive experience during their stay or visit.

Front

What are the different sectors within the hospitality and tourism industry?

Back

Accommodation, food and beverage, transportation, entertainment, and travel services

Front

Discuss the importance of marketing in the hospitality and tourism industry.

Back

Marketing plays a vital role in promoting and attracting customers to hospitality and tourism businesses.

Front

Explain the concept of revenue management in the context of hotels and resorts.

Back

Optimizing pricing and inventory to maximize revenue and profitability.

Front

What are the key challenges faced by the hospitality and tourism industry?

Back

Changing consumer preferences, competition, seasonality, and workforce management

Front

Discuss the impact of technology on the hospitality and tourism industry.

Back

Technology has significantly transformed the hospitality and tourism industry by improving customer experience, streamlining operations, and enabling personalized marketing.

Front

Explain the concept of sustainable tourism and its importance in the industry.

Back

Sustainable tourism is important in the industry as it helps to preserve and protect natural and cultural resources, supports local communities, and promotes long-term economic viability.

Front

What is the role of travel agencies in the hospitality and tourism industry?

Back

Travel agencies are responsible for arranging and planning travel and accommodation for tourists, thereby playing a crucial role in the hospitality and tourism industry.

Front

What is the significance of cultural understanding in the hospitality and tourism industry?

Back

Cultural understanding is significant as it helps in providing personalized services and enhances the overall experience of the tourists.