Business of Retail 2

Front

You are a sales associate at a sporting goods store and the manager has noticed that green socks are not selling very fast. The manager challenges you to sell 15 green sock pairs for $3.00 each. Which of the following is the BEST action to achieve this goal? Offer them to each customer while ringing them up, Ask the customers if they need green socks, Decorate the store with a green theme, Let the customer use the green socks to try on shoes

Back

Offer them to each customer while ringing them up

Front

A sales associate in a video game store overhears a customer say that it is confusing to try to find things in the store. What should the sales associate do?

Back

Mention the comment to store management and suggest they install more signage.

Front

Which of the following is not correct in picking up a 35-pound box?
- Keep your feet close together
- Lift with your legs
- Lift close to your body
- Bend your knees and keep your back straight

Back

Keep your feet close together

Front

What is used to help quickly find items to restock, check availability, size, colors, etc. of items on the sales floor for customers?

Back

Inventory Management System

Front

What are impulse items?

Back

Items placed near the cash register in a check-out line

Front

The name of the law or the federal agency to which an employee can report unlawful or unsafe practices is.

Back

Whistleblower Protection Act

Front

The name of the agency or law that protects employees against hazards in the workplace is

Back

OSHA

Front

The machine-readable series of parallel lines that combine to create a unique item identifier on a product is the

Back

Barcode

Front

If a POS system detects credit card fraud, it will:

Back

Decline the transaction

Front

When lifting a heavy box, which of the following is incorrect: Feet should be close together, Lift close to your body, Bend your knees, Keep your back straight

Back

Feet should be close together