Business Comm Review #2

Front

What is the focus of Bob's voice lessons?

Back

His Tone

Front

Which of following is an example of negative body language? Fidgeting, actively listening, Keep your arms open and use gestures, making eye contact

Back

Fidgeting

Front

When interacting with a manager, even if they are laid back, you should always do which of the following......

Back

speak to him in a way that is humble and respectful

Front

Which phrase best describes a person who "encoded a message"? Options: The person received a message. The person formed their idea into words. The person interpreted several words. The person provided feedback to a sender.

Back

The person formed their idea into words.

Front

Matthew has decoded a message, this means that ....

Back

Matthew interpreted a message

Front

When delivering difficult and upsetting news, such as a person finding out the program they head for their company will be cut to save money, which would be the best way for a manager to communicate with this employee?

Back

talk to the employee face-to-face

Front

A major corporation has just decided to close all of its offices tomorrow due to impending contract negotiations. They need to let their millions of customers know about this sudden change in company operations. What is the MOST efficient communication channel to use to inform the customers?

Back

A post on the company website

Front

The first step in active listening is...

Back

Receiving

Front

Which is the best example of an employee showing that she is an active listener during a monthly meeting? Options: She says, “I agree with you.”, She makes eye contact and offers a nod., She says, “I see.”, She crosses her arms and looks out the window

Back

She makes eye contact and offers a nod.

Front

Billy incorporates power poses into his daily routine, the means that before a presentation he will ....

Back

practice stances in the bathroom before he enters the boardroom