FLASHCARD: Communication Skills

Front

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

Back

active listening

Front

Aggressive is the most effective communication style.

Back

false

Front

When a person states his/her position in a firm but positive manner is

Back

assertive

Front

If miscommunication occurs with body language, there may be: misunderstanding, you may fail to learn something important, you may get the wrong information, all of the above

Back

all of the above

Front

When communicating with others you should

Back

pay attention to the speaker's language and gestures

Front

What is communication without words?

Back

non-verbal communication

Front

It is estimated that about __________ of the way we communicate to one another is through our body language.

Back

50%

Front

In order for effective communication to occur between two people, a clear message must be sent and then properly received and understood.

Back

A clear message must be sent and then properly received and understood.

Front

Failure to communicate correctly or not being able to express ideas or thoughts correctly

Back

miscommunication

Front

Is a process in which information is sent and received between people: ​

Back

communication