Hospitality and Tourism Voc. 1

Front

Travel done for rest and relaxation

Back

Pleasure Travel

Front

Total customer experience with a business

Back

Customer Service

Front

A sells technique whereby a seller induces a customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sell.

Back

Upselling

Front

Season with the highest demand

Back

Peak

Front

A business that has only one location and one unit

Back

Independent Business

Front

A business that has more than one location under the same name and ownership

Back

Chain

Front

The location in the room where the food and beverage is available

Back

Station

Front

Businesses that buy consumer goods and services and sell them to ultimate consumers

Back

Retail

Front

Someone who arranges travel for a person or group

Back

Travel Agent

Front

A place to visit that is popular with tourists

Back

Tourist Attraction