Communicating For Success

Front

Good communication skills reduce potential workplace _______.

Back

conflict

Front

In handling a client who is dissatisfied with a service, the ultimate goal is to ________.

Back

make the client happy and willing to return for future services

Front

Effective human relations and communication skills build _______, accelerate professional growth, and promote a positive work environment.

Back

lasting client relationships

Front

The sixth step of the 10-Step Consultation Method is ________.

Back

show and tell

Front

a practical step for effectively communicating in the workplace is to _________.

Back

believe in yourself

Front

The ability to understand people is _______ to operating effectively in many industries.

Back

the key

Front

To earn a client's ________ and loyalty, be consistent by always having a positive attitude.

Back

trust

Front

If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved, you should ________.

Back

create a plan, offer alternative looks, and set future goals

Front

You may want to schedule clients who are ________ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time.

Back

habitually

Front

When you meet an older client for the first time, you should ___________.

Back

ask how the client wishes to be addressed