Library Procedures for Giving Good Customer Service

Front

What is the maximum number of books a student can borrow at one time?

Back

3 books or 5 manga.

Front

What is the normal lending period for Northrop High School?

Back

3 weeks.

Front

Can a student request a book be purchased for the library?

Back

Yes, by emailing the librarian if it is a young adult book.

Front

What should a student do if they lose a borrowed book?

Back

Report it to the librarian and pay a replacement fee.

Front

Do we extend the lending period for students borrowing books from another school (Inter-Library Loan)?

Back

Yes, from 3 weeks to 4.

Front

What is the purpose of library procedures?

Back

To ensure efficient and effective service to all library users.

Front

What is an Inter-Library Loan?

Back

A service that allows students to borrow books from other libraries.

Front

What should a student do if they want to borrow a book that is currently checked out?

Back

They can place a hold on the book.

Front

What is the role of the librarian in customer service?

Back

To assist students in finding resources and answering their questions.

Front

What happens if a student returns a book late?

Back

They may incur a late fee.