Empathetic Listening Video Flashcard

Front

What is the main benefit of empathetic listening?

Back

Making the other person feel understood

Front

What is the main reason a person goes to see a counselor, therapist or a friend they know is a good listener?

Back

They make them feel understood.

Front

What does empathetic listening not mean? Options: Agreeing with the other person's viewpoint, Ignoring the other person's feelings, Understanding the other person's emotions

Back

Trying to fix the other person's problems

Front

What is the first tip to listen with empathy?

Back

Be genuine in putting yourself in the other person's shoes

Front

Why is it important to pay attention to nonverbal communication?

Back

People often show their emotions through nonverbal cues first

Front

How should you reflect back the other person's feelings?

Back

Keep it simple and use plain language.

Front

What is the value of sharing other people's positive emotions?

Back

It helps in building strong relationships.

Front

What is the author's hour-long course about?

Back

Effective Listening Skills for Leaders

Front

People show their emotions before they can explain their feelings.

Back

True

Front

What is the root word of empathetic?

Back

empathy