2022 Hospitality and Tourism Cluster Exam 1246

Front

A restaurant chain claims that a competitor does not follow hygiene standards, but it does not have any proof to support the claim. Which type of tort has the restaurant chain committed?

Back

Intentional

Front

Who is liable for David's lost luggage after checking it with a SkyHigh airline attendant before boarding a plane from Atlanta to Denver?

Back

The SkyHigh Airline

Front

When Arthur travels out of the country, he picks up some souvenirs. When he tries to bring them back home with him, he discovers that he has to pay a tax on them. Arthur must pay the

Back

customs duty.

Front

What is the first step to providing a response to a customer's question?

Back

Listening carefully to the whole question

Front

You think you have the best solution for a problem at work, but your colleagues don't believe that your idea will work. What should you do?

Back

Remain patient.

Front

When giving an oral presentation, where should your eyes focus?

Back

Look around the room, making eye contact with the audience.

Front

Hazel is organizing her company's unpaid invoices. She orders them by date, starting with the earliest unpaid invoice and ending with the most recent. Hazel is organizing the invoices

Back

by order of importance.

Front

Which of the following is an example of a simple report that businesspeople write: Customer survey, Instruction manual, Marketing plan, Weekly status report

Back

Weekly status report

Front

Which customer service challenge is the company failing to meet when employees choose their own way to talk to customers about new products, leading to varied customer perceptions? Options: Delivering consistent service, Accommodating special needs, Training a diverse workforce, Providing career advancement

Back

Delivering consistent service

Front

An effective way to resolve customer complaints in the hospitality and tourism industry is to understand what guests truly want.

Back

understand what guests truly want.