Billing Flashcard

Front

What is the extension period granted for a Promise to Pay (P2P) in billing?

Back

5 business days.

Front

Who is allowed to share the Optimum ID?

Back

Only the Account Holder.

Front

In IDA, which option is used to accept a payment from a customer?

Back

Payments.

Front

Which tool is used to reset a password or create an Optimum ID?

Back

Boost.

Front

In IDA, which option is used to adjust a customer's package?

Back

Modify Service.

Front

What does P2P stand for in billing context?

Back

Promise to Pay.

Front

What is the purpose of the 'Payments' option in IDA?

Back

To accept payments from customers.

Front

What is the significance of the Optimum ID?

Back

It is used for account access and management.

Front

What is the role of a CSR agent in billing?

Back

To assist customers with their billing inquiries and account management.

Front

What does IDA stand for in the context of billing?

Back

Interactive Digital Assistant.