EOPA Pop Flashcard

Front

Using telephone surveys to learn about products used in a consumer’s household is an example of:

Back

Market research

Front

Which management function involves assigning responsibility, establishing working relationships, hiring staff, and directing the work of employees?

Back

organizing

Front

MM: Why must employees be able to explain business policies to customers?

Back

the policies are not always evident to customers

Front

MM: The way employees treat customers affects the businesses'

Back

image

Front

MM: Which situation indicates manager training is needed? Options: changes in supply and demand, increase in sales, decrease in sales tax, changes in job function

Back

changes in job function

Front

MM: Which is a method of boosting employee morale? Options: Encouraging employees to keep work-related conversations to a minimum, Building a culture of trust, Singling out and rewarding employees for good work, Recognizing and rewarding employees who perform personal favors

Back

Singling out and rewarding employees for good work

Front

MM: Which is the most effective method for a manager to communicate a policy change? Options: staff meeting, employee handbook, bulletin board, company-wide meeting

Back

staff meeting

Front

The overall purpose of the American with Disabilities Act (ADA) is to:

Back

Make it possible for qualified individuals with disabilities to get and keep jobs

Front

Management ensures equitable opportunities for employees by: Developing policies, Training some employees and not others, Providing a hostile work environment, Communicating partial information

Back

Developing policies

Front

A manager instructs his employees to get a new, heavy-duty cord for the display lights instead of using the worn-out one. The manager is implementing:

Back

loss prevention