Dell Techcrew Certification Exam Practice

Front

When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?

Back

If BT Disabled label is present inside the bottom door or chassis.

Answer explanation

The BT Disabled setting should be selected if the BT Disabled label is present inside the bottom door or chassis, indicating that Bluetooth functionality is not available or needed for that system.

Front

You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's service tag?

Back

Input the service tag in the Service Menu (SMMM).

Answer explanation

To enter the service tag after replacing the system board of a Latitude 7530, you should input it in the Service Menu (SMMM). This is the correct method, as the service tag does not auto populate in this scenario.

Front

Customer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which section under the service manual will help you get the information about the Diagnostic LED behavior?

Back

Troubleshooting.

Answer explanation

The 'Troubleshooting' section of the service manual provides detailed information about Diagnostic LED behavior, including error codes like the 3,3 LED error code displayed on the OptiPlex 5490 AIO.

Front

Which of the following is true about Pre-Boot System Diagnostics? (Select 3) Options: The diagnostics go through every detected hardware component and notifies the user of any errors., Pre-boot system Diagnostics tests your hardware using the operating system., The diagnostics are only for software issues., It requires an internet connection to function.

Back

The diagnostics go through every detected hardware component and notifies the user of any errors.

Answer explanation

The correct choice states that diagnostics check all detected hardware components and report errors. The other options are incorrect as they imply software-only focus, OS dependency, or internet requirement, which are not true for pre-boot diagnostics.

Front

How do you access BIOS and System Setup on Latitude portable systems without a keyboard during service call?

Back

Press the power button and press the Volume Down button before the Dell logo is displayed.

Answer explanation

To access BIOS on Latitude portable systems without a keyboard, press the power button and then the Volume Down button before the Dell logo appears. This method allows you to enter System Setup directly.

Front

You have reached the customer site to replace SSD. What will be your first logical step in attending this service call?

Back

Run ePSA or SupportAssist diagnostics

Answer explanation

Running ePSA or SupportAssist diagnostics is the first logical step to identify any underlying issues before replacing the SSD, ensuring that the problem is accurately diagnosed.

Front

You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system diagnostics. Which checkbox in the Advanced test will help you attain the desired outcome?

Back

Detailed mode

Answer explanation

The 'Detailed mode' checkbox in the Advanced test is specifically designed for in-depth testing, providing comprehensive diagnostics of the device. This makes it the correct choice for performing an advanced test.

Front

Which of the following is the correct way to trigger BIOS Recovery? For desktops, power on the system and hold down “CTRL + Esc” Key.

Back

For desktops, power on the system and hold down “CTRL + Esc” Key.

Answer explanation

The correct way to trigger BIOS Recovery on desktops is to power on the system and hold down the "CTRL + Esc" key. This method is specifically designed for accessing recovery options.

Front

For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from Hard Drive' option? Options: Performance, Preboot Behavior, Update, Recovery, Overview

Back

Update, Recovery

Answer explanation

The 'BIOS Recovery from Hard Drive' option is found under 'Update, Recovery' in the BIOS Setup Utility for the Vostro 5890. This section specifically deals with BIOS updates and recovery options.

Front

BIOS Recovery from Hard Drive option can be disabled in __________.

Back

Windows

Answer explanation

The BIOS Recovery from Hard Drive option can be disabled in Windows through the system settings or BIOS configuration. Other operating systems like DOS, Linux, macOS, and Unix do not provide this specific option.