Culinary Arts 1 - Objective 5.01 Flashcards - Review Questions

Front

Best suggestion for a customer who ordered 12 pieces of fried chicken and a gallon of iced tea?

Back

to add side dishes and dessert

Front

What customer service quality do servers exhibit by making sure their uniform is washed, pressed, and fits properly?

Back

neat and clean attire

Front

What customer service skill includes guidelines for keeping one's hair pulled back, washing one's hands frequently, and keeping one's breath fresh?

Back

personal hygiene

Front

When a server is placing the water glass on a table, the glass should be placed above the tip of the:

Back

dinner knife.

Front

"Would you like to add blackened shrimp or chicken to your Caesar salad?" is an example of which selling technique?

Back

upselling

Front

When clearing a beverage, on which side of the guest should the server stand, and which hand should be used?

Back

right side with right hand

Front

Which employees are considered the "sales staff" of the restaurant?

Back

servers

Front

To which side of the guest should a waiter stand and which hand should be used when serving a salad to a guest?

Back

left side with left hand

Front

What is the advantage of using the modern American plated service in restaurants?

Back

It requires fewer and less extensively trained service staff than other types of service.

Front

Which dessert should a server suggest for a person who is on a sugar-restricted diet?

Back

fresh fruit compote