911 PST Mid-Term

Front

Respect for different cultures, backgrounds, lifestyles and generational differences is part of Human ____________________.

Back

Diversity

Front

HIPAA does not prevent PSTs from relaying information to responding units; it does prevent PSTs from relaying information to curious callers.

Back

True

Front

A conscious effort that requires the listener to understand and interpret what is being heard by showing interest in what the speaker is saying and to ensure mutual understanding is __________________________.

Back

Active Listening

Front

When callers intentionally give false information in order to misdirect law enforcement resources where no emergency exists, often initiating a SWAT response is known as ____________________.

Back

Swatting, 911 Pranking, Hoaxing, 911 fraud

Front

Information should be gathered using the ____________________________.

Back

6 Ws – Where, What, Weapons, When, Who, and Why

Front

Putting information in a logical order will assist in the timely dispatching of resources.

Back

True

Front

________________ is defined as the potential for responsibility of payment to an aggrieved party due to the violation of a civil law.

Back

Civil Liability, Financial Liability, Civil liability, Civil Obligation

Front

When obtaining pertinent information, the PST should explain delays.

Back

True

Front

A Non-verbal communication skill include _______________________.

Back

Listening for background noise

Front

Good decision making skills include learning from past mistakes and knowing the possible consequences. True or False?

Back

True