Business Management 3.05-3.07 Test Review

Front

Which is an example of a cultural characteristic that would have an impact on businesses trading with certain foreign countries?
Options: source of income, type of climate, role of females, variety in industry

Back

role of females

Front

Why are some employers hesitant to vet a potential employee by looking at their social media?

Back

They want to avoid seeming to be discriminating based on demographic information they found online.

Front

“I buy only the most expensive brands” is a statement that characterizes which type of customer? Options: suspicious, disagreeable, superior, methodical

Back

suspicious

Front

What technology has made personal branding more important than ever before?

Back

social media

Front

What should one do to determine whether a customer’s complaint is justified?

Back

investigate the problem

Front

Business people who fail to adapt their communication styles to appeal to their international clients are most likely to:

Back

offend the clients

Front

Which would most likely be the cause of customer complaints? Options: institutional ads, price reduction, extended hours, product quality

Back

product quality

Front

For businesses, are noncomplainers a more difficult problem than complainers?

Back

Yes, a salesperson lacks the opportunity to resolve the issue for noncomplainers.

Front

What can individuals do to positively develop their social media brand? Options: post material online of everything they do, post emotional responses to any post that upsets them, post content that is consistent and professional in nature, post updates quickly before they forget what they were going to say

Back

post content that is consistent and professional in nature

Front

Which causes the greatest number of cultural sensitivity issues? Options: communication, relationships to time and space, globalization, level of comfort with uncertainty

Back

communication