Communication

Front

What is communication?

Back

Communication is the process of exchanging information, thoughts, or feelings between individuals through verbal, nonverbal, or written means.

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What is managed care?

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Managed care is a health care delivery system that aims to manage costs, utilization, and quality of care through a network of providers and specific rules for patient care.

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Why is effective communication important in managed care?

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Effective communication is crucial in managed care to ensure that patients understand complex rules, receive appropriate care, and minimize the risk of miscommunication.

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What is an open-ended question?

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An open-ended question is a type of question that encourages a full, meaningful answer using the respondent's own knowledge and feelings, rather than a simple 'yes' or 'no'.

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Give an example of an open-ended question.

Back

"Why do you think you keep gaining weight?"

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What is active listening?

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Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what the other person is saying.

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What behavior is part of active listening?

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Trying to see the other person’s point of view.

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What is the purpose of asking questions in communication?

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Asking questions helps clarify information, gather more details, and engage the other person in the conversation.

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What is a closed question?

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A closed question is a type of question that can be answered with a simple 'yes' or 'no', limiting the depth of the response.

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What is the significance of nonverbal communication?

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Nonverbal communication includes body language, facial expressions, and gestures, which can convey emotions and attitudes that words may not express.