CS Week 2 Flashcard

Front

What is a held installment?

Back

This is an installment that has reached its scheduled invoice date but has not generated due to the policy status or other activity.

Front

What is happening in the screenshot below?

Back

Invoice number two is currently on hold because the customer did not pay invoice number one

Front

If a payment of $76.42 is accepted today (1/31/2021) when will the next invoice generate?

Back

January 31

Front

This policy is currently lapsed. Assume today is 2/24/2012 and you are taking a payment of $46.40 to reinstate the policy. When will the next invoice generate?

Back

2/27/12

Front

Assume today is 1/31/12. If a payment of $77.98 is accepted to reinstate the policy, the next payment will be due 3/17/12.

Back

False

Front

How many times can a customer change their due date?

Back

Once per policy term

Front

What is the farthest date this customer can change their due date without supervisor approval?

Back

19th

Front

If the customer wishes to change their due date more than five days from their current due date, what should be collected from the customer?

Back

Additional premium

Front

In which tool do we submit due date changes?

Back

MARS

Front

Based on the screenshot, if the customer called in today to change their next invoice due before date. What is the farthest date we can move it to?

Back

11th