Flashcard Week 4

Front

What are the queues of the CoE team in SFDC?

Back

BFSI Sales POD, SGE/HLS Sales POD, AMEnterprise Sales POD, Reporting Pod.

Front

If we need a copy of an invoice, which system should we go to?

Back

Oracle

Front

Which path should I follow in SKP to download an order details report? Options: HEAGG, HEAGK, AEGB, HEAGA

Back

HEAGK

Front

Which report should I download if I need to know details about a customer's invoice?

Back

SID

Front

If the customer requires a copy of their contract. Which system can I go to get it? Options: SKP, eVault, DRCi, IMC

Back

DRCi

Front

___________ is the barcode label number assigned by Iron Mountain.

Back

SKP Box #

Front

_____ Indicates inventory that has been delivered but has not been returned to storage

Back

OUT

Front

If the request that I received in my case is already being handled in another case, I should close my case in which status?

Back

Cancelled