Organizational Behavior and Communication

Front

Ability

Back

Possession of the means or skill to do something

Front

Active listening

Back

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

Front

Aggressive communicator

Back

Forceful communication style often carried out in a loud and hostile manner

Front

Assertive communicator

Back

Productive communication style used by those who express their ideas while listening attentively to others

Front

Attraction–selection–attrition (A–S–A)

Back

A theory holding that individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and over time, those who do not fit in well are more likely to leave

Front

Attrition

Back

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

Front

Autocratic style

Back

Leadership style that keeps close control over subordinates and does not seek much input from others

Front

Barrier to effective communication

Back

Factor that prevents the receiver from receiving and understanding the message accurately

Front

Behavioral Event Interviews

Back

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

Front

Channel

Back

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call