Active Listening and Appropriate Responding Flashcard

Front

What is active listening?

Back

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what is being said.

Front

Why is it important to maintain eye contact while listening?

Back

To show respect and engagement with the speaker.

Front

What are some nonverbal cues that indicate someone is not actively listening? Options: Nodding and smiling in agreement with the speaker, Staring directly at the speaker without blinking, Lack of eye contact, fidgeting, looking at a clock or watch, and not facing the speaker, Sitting still and not moving at all

Back

Lack of eye contact, fidgeting, looking at a clock or watch, and not facing the speaker

Front

How can reflective listening help in a conversation?

Back

By demonstrating empathy and understanding

Front

What is an example of an empathetic response in a conversation?

Back

Saying 'I can understand how you feel' when someone shares their struggles.

Front

How is paraphrasing different from summarizing?

Back

Paraphrasing involves restating the original text in your own words, while summarizing involves giving a brief overview of the main points.

Front

What are some reflective listening techniques?

Back

Paraphrasing, summarizing, and empathetic responses

Front

How can nonverbal communication cues help in understanding a speaker's emotions?

Back

By providing insight into the speaker's emotions through facial expressions, body language, and tone of voice.

Front

When should empathetic responses be used in a conversation?

Back

When the other person is expressing emotions or needs support.

Front

What is the purpose of summarizing in a conversation?

Back

To ensure understanding, clarify key points, and keep the conversation focused.