Conflict and Resolution Concepts

Front

Conflict

Back

What occurs when two or more groups or individuals have or think they have different goals, values, beliefs, or ideas about the way things should be.

Front

Conflict Resolution

Back

The tools or processes used by a leader to assess conflict and solve disputes and problems that exist between individuals and groups.

Front

Dimensions

Back

Perception, feelings, and action.

Front

Perceptions

Back

How we view the problem.

Front

Emotions

Back

Energy that fuels the conflict.

Front

Structure

Back

External framework of the problem.

Front

Culture

Back

Socially transmitted behavior patterns, beliefs and all other products of human work.

Front

Avoider

Back

Denies the existence of conflict, changes the subject, refuses discussion, and is noncommittal.

Front

Accommodator

Back

Sacrifices his or her interests and concerns while helping others to achieve their interest.

Front

Compromiser

Back

Tries to get all parties to work together to settle for partial satisfaction of their work interests.