Chap 2.18: Dispute Resolution in Workplaces

Front

Disputes in workplaces can arise due to

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Pay and work conditions
Job security concerns
Personality conflicts
Unrealistic expectations.

Front

What are the methods of resolving disputes ?

Back

Disputes can be resolved through:
- Negotiation
- Mediation
- Conciliation
- Arbitration.

Front

Definition of dispute resolution process.

Back

A dispute resolution process is a series of steps to resolve a disagreement and reach a resolution.

Front

What are the steps of a typical dispute resolution process ?

Back

Front

Flowchart of the dispute resolution process

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1. Employees and/or their representative meet with management to discuss the problem. 2. If unresolved, the matter is referred to senior management. 3. If still unresolved, the dispute is referred to an independent body for mediation. 4. If mediation fails, the matter is referred to the Fair Work Commission for conciliation. 5. If conciliation fails, the matter is arbitrated by the Fair Work Commission.

Front

Define MEDIATION

Back

MEDIATION involves an independent third party assisting those involved in a dispute to reach a resolution. It is informal and does NOT result in a legally binding decision.

Front

Explain MEDIATION

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• - Mediation is used when parties cannot resolve a dispute independently or through internal management.
  

• - A mediator facilitates communication between the disputing parties.

• The mediator is neutral and guides the discussion without offering opinions or making decisions.
  

• - Mediation does not result in a legally binding decision. An agreement may not be reached during mediation.

• Parties retain the right to revert on the resolution if they choose.

Front

Advantages of MEDIATION

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- More cost-effective than other dispute resolutions. - Results in resolution faster if parties agree. - Maintains positive working relationships. - Voluntary participation.

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Disadvantages of MEDIATION

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- May not be legally binding. - Parties can refuse to attend. - One party may dominate the process. - Information may be shared with the other party.

Front

Define ARBITRATION

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ARBITRATION involves an independent third party hearing arguments from both disputing parties and making a LEGALLY BINDING decision to resolve the conflict.