Chap 3.8: Quality Management Strategies

Front

Quality Management

Back

Quality Management is the management of production processes to ensure outputs are consistently reliable and durable.

Front

List all the Quality Management strategies:

Back

-Quality Control
- Quality Assurance
- Total Quality Management.

Front

Define QUALITY CONTROL (QC)

Back

QC involves the use of inspections at various points in the production process to check for problems and defects

Front

Describe QUALITY CONTROL (QC)

Back

Businesses randomly select a number of products to inspect, rather than checking every single good/service. The use of QC aim to find and fix errors before they reach the customer.

QC is a REACTIVE strategy b/c it is used to detect and eliminate defects after they occur
(detect the errors in the products that have already been made)

Front

Impact of QUALITY CONTROL (QC) on Efficiency

Back

● Identifying and fixing the cause of an error prevents the error from reoccurring => less waste being created during production => optimise its use of resources.

● Identifying and fixing the cause of an error reduces the number of potential errors that could halt production, enabling the operations system to flow continuously without interference and increasing productivity.

Front

Impact of QUALITY CONTROL (QC) on Effectiveness

Back

-Removing defective products prevents customers from receiving faulty goods or services.

This can allow a business to meet the objectives of increasing sales and market share.

Front

Advantages of QUALITY CONTROL (QC)

Back

- Providing customers with consistently high-quality products, and minimising the number of faulty goods or services they receive, can improve a business’s reputation.

- Reducing the number of faulty goods or services that are sold to customers can minimise the number of refunds the business is required to complete.

• -The strategy is relatively inexpensive to implement, as it is controlled internally by the business and no external parties are required to carry out the quality checks.

Front

Disadvantages of QUALITY CONTROL (QC)

Back

- This strategy does not actively attempt to reduce the level of wastage produced in the operations system, which can negatively impact a business’s reputation as it may be associated with harming the environment.

- Unless every product is inspected, defective goods may still reach a customer, potentially causing the business to develop a reputation for selling poor-quality products.

- It can be boring and monotonous work for employees to check the production line for defects.

- It can be time consuming to identify and address the causes of errors in production.

- Errors are eliminated after they occur, usually when the product has already been created. This may cause a business to incur costs associated with waste.

Front

Define QUALITY ASSURANCE (QA)

Back

Quality Assurance (QA) involves a business meets quality standards set by an independent body and receive a tick of approval. This provides customers with confidence that the product is of high quality.

Front

Describe QUALITY ASSURANCE (QA)

Back

Quality Assurance is a system where the business use an external organisation called a ‘certification body’ which audits against published national or international quality standards. Attaining certification entitles an organisation to display certification marks on their product/service.

QA is PROACTIVE, preventing errors before they occur by achieving set standards throughout the production process.