Dispute Resolution Flashcard

Front

What is the most informal method of dispute resolution?

Back

Informal Talk

Front

Which method of dispute resolution involves a neutral third party helping the disputing parties talk about their problem?

Back

Mediation

Front

What is the role of an ombudsperson?

Back

To investigate complaints and help parties reach an agreement often with the use of investigation

Front

Which method of dispute resolution is described as less formal than a trial but more formal than a negotiation?

Back

Arbitration

Front

What is the first step in the mediation process?

Back

Introduction

Front

In negotiation, is it necessary to use an attorney?

Back

Not usually, but it depends on the situation

Front

What is the final step in the mediation process?

Back

Reaching an agreement

Front

Which method of dispute resolution is often used in agreements between labor unions and employers?

Back

Arbitration

Front

What is a settlement in the context of dispute resolution?

Back

A mutual agreement between two sides in a civil lawsuit

Front

Which of the following is NOT a step in the mediation process? Introduction, Telling the story, Making a final decision, Identifying positions and interests

Back

Making a final decision