An angry coworker complains about the way you do your job. Your BEST response is to:

remain calm and focused on a solution

When resolving conflict, the main goal is to:

find middle ground or a win-win solution.

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Restate the key question and ask if your understanding is correct.

While waiting on customers, you notice an elderly woman looking at new computers. You should:

treat her as you would any other customer

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Greet the customer and ask if he would like his assistance.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Follow the established customer-service policy.

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team? Options: Have distinct roles, Inspiring competition among team members, Individuals requesting help when problems arise, Focusing exclusively on individual roles

Focusing exclusively on individual roles

Which of the following BEST describes contributing to the success of any team? Isolating your work to be more productive, Working collaboratively with others, Asking others for assistance, Volunteering to be the leader

Working collaboratively with others

If you are interested in a promotion, which of the following is essential? Options: Take coworkers to lunch. Develop a friendship with your supervisor. Hire a life coach. Acquire and prove new industry knowledge.

Acquire and prove new industry knowledge.

An employer responds positively to Alice's application by calling and asking her to interview in person. Her parents can help her the most by:

asking her mock questions and giving feedback

Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment? Options: Offering fellow employees assistance on the job, Attending conferences to acquire new industry related knowledge, Researching how to do difficult tasks in her workplace, Spending time at work completing assignments for her college classes

Attending conferences to acquire new industry related knowledge

The goals of professional networking are to develop...

connections and advisors based on mutual needs/interests and trust

Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?

Review Laura's part and make the presentation

Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:

share his idea with management before using it

How can you BEST reflect expert opinions in your research that support your opinions on a topic?

Quote directly from the expert's words, citing the source

Companies can benefit many ways from allowing employees to telecommute. Which item below is a common DISADVANTAGE of such a practice? Improves employee satisfaction , Increases productivity and efficiencies , Saves employers money , Vulnerability to security and confidentiality issues

Vulnerability to security and confidentiality issues

Which sentence is grammatically correct? Options: He don't want to attend class regularly., He doesn't want to attend class regular., He don't want to attend class regular., He doesn't want to attend class regularly.

He doesn't want to attend class regularly.

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

Help your peer carry the long section of pipe

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine. Which of the following is true about this scenario?

The employee is in violation of safety policy and could be seen as a liability.

RS_Workplace Readiness DIAGNOSTIC

Flashcard

•

Life Skills, Other, Professional Development

•

9th - 12th Grade

•

Practice Problem

•

Easy

•

WRS-01, WRS-04, WRS-12

+19

Standards-aligned

Wayground Content

Used 1+ times

FREE Resource

Student preview

50 questions

Show all answers

FLASHCARD QUESTION

Front

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

Back

creativity and innovation.

Tags

WRS-01

FLASHCARD QUESTION

Front

Which is the best example of "demonstrating creativity and innovation"? Options: Evaluating potential solutions and resources, Developing and/or improving a product, service, or processes, Displaying a disciplined work ethic, Prioritizing your job tasks on a daily basis

Back

Developing and/or improving a product, service, or processes

Tags

WRS-01

FLASHCARD QUESTION

Front

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

Back

innovation

Tags

WRS-01

FLASHCARD QUESTION

Front

How would Barry most efficiently determine if the problem is with the power company or the sign itself? Options: Reset the circuit breaker in the basement, Replace the bulb in the sign, Attempt to switch on another device to see if it has power, Call an electrician right away

Back

Attempt to switch on another device to see if it has power

Tags

WRS-02

FLASHCARD QUESTION

Front

What is the process for making Laurette's decision on selecting the best contractor for an upcoming construction job?

Back

Evaluate all factors needed and select the most suitable contractor based on the factors.

Tags

WRS-02

FLASHCARD QUESTION

Front

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

Back

initiative

Tags

WRS-03

FLASHCARD QUESTION

Front

Which of the following best resembles initiative?
Options:
Following leadership obediently,
Seizing a leadership opportunity,
Ethically demonstrating opportunity,
Making quality evaluations

Back

Seizing a leadership opportunity

Tags

WRS-03

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