Chapter 19 Hospitality Managment Quiz Practice

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General Manager

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An executive responsible for the overall operations of a company or a division within a company.

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Managing Director

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A senior executive responsible for the day-to-day operations of a company or organization.

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Mystery Shopper

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An individual hired to pose as a customer to evaluate the quality of service or compliance with regulations.

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Budget

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An estimate of income and expenditure for a set period of time.

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Employee

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An individual who works part-time or full-time under a contract of employment.

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Personnel Files

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Records maintained by an employer that contain information about an employee's employment history.

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Entry-Level Worker

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An employee who is starting their career and has little experience in the field.

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Supervisor

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A person who oversees and directs the work of others.

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Employee Evaluation

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A review of an employee's performance, typically conducted annually.

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Performance Review

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A formal assessment in which a manager evaluates an employee's work performance.