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NRF Customer Service - Flashcard 3

NRF Customer Service - Flashcard 3

Assessment

Flashcard

Business

9th - 12th Grade

Practice Problem

Easy

Created by

Wayground Content

Used 1+ times

FREE Resource

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15 questions

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1.

FLASHCARD QUESTION

Front

If you find yourself having to resolve a very difficult issue, you may want to: Ask the customer to come back another time, Tell the customer that he is being unreasonable, Get help from a more senior employee

Back

Get help from a more senior employee

2.

FLASHCARD QUESTION

Front

When the customer presents you with a problem, you should ask her: How she would like the situation solved

Back

How she would like the situation solved

3.

FLASHCARD QUESTION

Front

If a customer becomes abusive, you should probably:

Back

Contact your manager

4.

FLASHCARD QUESTION

Front

When using the T.H.A.N.K.S. method, "S" stands for "Solve the problem, or find someone who can."

Back

True

5.

FLASHCARD QUESTION

Front

When using the T.H.A.N.K.S. method, "K" stands for:

Back

Know a solution if the customer does not suggest one

6.

FLASHCARD QUESTION

Front

When using the T.H.A.N.K.S. method, "A" stands for "Appear interested in the problem, but excuse yourself if another customer comes in."

Back

True

7.

FLASHCARD QUESTION

Front

When using the T.H.A.N.K.S. method, "T" stands for "Thank the customer for bringing the problem to your attention."

Back

True

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