TLE FOS REVIEWER QUARTER 4 GRADE 9

Front

These are the first thing you must do as a door greeter to make a guest feel welcome EXCEPT: Smile, Make eye contact, Escort or direct the guest to the front desk, Open the door for the guest

Back

Escort or direct the guest to the front desk

Front

What should you do while lifting the items/luggage?

Back

Bend at knees

Front

What should the door greeter do if the guest refuses help with their luggage to the front desk?

Back

Direct the guest to the front desk

Front

How should Mr. Artugue address the guest, a mayor?

Back

Last name with courtesy titles

Front

He monitors the lobby of suspicious looking characters.

Back

Door Greeter

Front

Where should the heavier or larger items be placed?

Back

On the bottom of the luggage cart

Front

It is the tax imposed by the national government.

Back

Value Added Tax

Front

Kafka works in a hotel, performing secretarial and other services while working closely with the front office in carrying out all guest requests. What is she?

Back

Concierge

Front

What should you ask for when returning checked luggage to the guest?

Back

His/Her claim stub

Front

As a door greeter, how important is it to give the guests a very enthusiastic greeting?

Back

It is essential because making guests feel welcome creates a good impression.