Referrals

Front

The patient is calling to reschedule gel injections previously scheduled with Henson, PA. Who should we contact?

Back

Cold Transfer to 704-468-0358

Front

You should always perform a warm transfer to the Referral team at 704-468-0358.

Back

False

Front

What should you do next regarding the patient's Physical Therapy referral update? Options: Reach out to the clinical assistant, Cold Transfer to 704-468-0358, Send a telephone encounter to clinical team, Send a message in the LA/Centralized Outgoing Referrals Chat in Teams.

Back

Send a telephone encounter to clinical team

Front

A patient has an MRI scheduled at Novant Imaging of Ballantyne and is calling to reschedule their appointment for a different day. What should you do next?

Back

Provide patient with Novant Imaging of Ballantyne number and cold transfer to that office.

Front

Patients can be provided with the internal referral phone number 704-468-0358.

Back

False

Front

A physical therapist from Ivy Rehab informs you that the patient’s referral needs to be updated from physical therapy to occupational therapy. What should you do? Options: Send a message in the LA/Centralized Outgoing Referral Chat via Teams, Cold Transfer to 704-468-0358, Send a telephone encounter to the clinical pool

Back

Send a telephone encounter to the clinical pool

Front

A patient called stating they just visited their PCP, who referred them to see a sports medicine doctor. The referral is listed under the referral tab, but it hasn't been processed yet. How should we proceed?

Back

Follow the protocols to determine the appropriate doctor for the patient and schedule the appt accordingly.

Front

If you have any questions regarding an incoming referral, you can contact which chat?

Back

LA Incoming Referrals

Front

If you contact the LA/Centralized Outgoing Referrals MSKI team chat and they indicate they are unable to assist at the moment but recommend sending an in-basket message, to which pool should the message be routed?

Back

MSKI Outgoing Referral

Front

The patient is calling to cancel the MRI scheduled at the RH office. How should we proceed with this request?

Back

Cold Transfer to 704-468-0358