What is the first step in a smooth and efficient check-in process?
FO Basics
Flashcard
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Hospitality and Catering
•
Professional Development
•
Hard
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1.
FLASHCARD QUESTION
Front
Back
Ask for the guest's name & reservation details
2.
FLASHCARD QUESTION
Front
A guest arrives for check-in but their reservation cannot be found in the system. What should you do first?
Back
Ask for their confirmation number and recheck
3.
FLASHCARD QUESTION
Front
A guest complains about a long wait at check-in. How should you respond?
Back
Apologize, offer a welcome drink (if needed), and speed up the process
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