FO Basics

Front

What is the first step in a smooth and efficient check-in process?

Back

Ask for the guest's name & reservation details

Front

A guest arrives for check-in but their reservation cannot be found in the system. What should you do first?

Back

Ask for their confirmation number and recheck

Front

A guest complains about a long wait at check-in. How should you respond?

Back

Apologize, offer a welcome drink (if needed), and speed up the process