Developing Communication Strategies: Key Terms

Front

Fill in the blank: Communication is defined as two or more people sharing information, ideas, or feelings and reaching a mutual ________.

Back

understanding

Front

Fill in the blank: Active listening is an important skill that involves focusing on what is being said, understanding it, and ________.

Back

responding

Front

Fill in the blank: Conflict resolution is the solving of a conflict between two or more ________.

Back

individuals

Front

What is one strategy for better communication that involves speaking?

Back

Clear articulation

Front

'Listen actively' means:

Back

Paying full attention to the speaker

Front

It is important to repeat back what you hear in communication because:

Back

it ensures understanding and clarity.

Front

How can asking clarifying questions improve communication?

Back

By improving understanding

Front

Focusing on common goals in communication is important because:

Back

it helps in building mutual understanding and cooperation.

Front

One strategy for conflict prevention is: mediation, ignoring the issue, escalating the conflict, avoiding communication

Back

mediation

Front

One strategy for conflict prevention is: Negotiation, Avoidance, Aggression, Indifference

Back

Negotiation