
TRICARE Customer Service Protocols
Flashcard
•
Other
•
University
•
Practice Problem
•
Hard
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9 questions
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1.
FLASHCARD QUESTION
Front
What is the correct greeting when answering an inbound call?
Back
Thank you for calling TRICARE West Customer Service, my name is…
2.
FLASHCARD QUESTION
Front
What number are you required to give the caller on every call?
Back
The ICN
3.
FLASHCARD QUESTION
Front
What are the correct steps to recap a call?
Back
Discuss next steps, offer additional assistance, and summarize what has been discussed or agreed upon
4.
FLASHCARD QUESTION
Front
TRICARE will cover medically necessary baby formula. How is this formula covered?
Back
Durable Medical Equipment (DME)
5.
FLASHCARD QUESTION
Front
TRICARE will cover Chiropractic care.
Back
False
6.
FLASHCARD QUESTION
Front
What is the fax number for submitting authorization/referral requests?
Back
866-852-1893
7.
FLASHCARD QUESTION
Front
What form is needed when a beneficiary wants to grant another individual or organization access to their PHI?
Back
Authorization to Disclose
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