TRICARE Customer Service Protocols

Front

What is the correct greeting when answering an inbound call?

Back

Thank you for calling TRICARE West Customer Service, my name is…

Front

What number are you required to give the caller on every call?

Back

The ICN

Front

What are the correct steps to recap a call?

Back

Discuss next steps, offer additional assistance, and summarize what has been discussed or agreed upon

Front

TRICARE will cover medically necessary baby formula. How is this formula covered?

Back

Durable Medical Equipment (DME)

Front

TRICARE will cover Chiropractic care.

Back

False

Front

What is the fax number for submitting authorization/referral requests?

Back

866-852-1893

Front

What form is needed when a beneficiary wants to grant another individual or organization access to their PHI?

Back

Authorization to Disclose

Front

Which is not a TRICARE plan? Options: TRICARE Select, TRICARE Prime, TRICARE Reserve Select Retired, TRICARE Young Adult

Back

TRICARE Reserve Select Retired

Front

The daughter of a sponsor is pregnant, her pregnancy is covered but the newborn is not covered unless the sponsor adopts the baby.

Back

True