Chapter 4 - Personal and Professional Qualities

Front

Which of the following factors does NOT interfere with the communication process? Interruptions or distractions, Medical terminology, Properly working hearing aids, Soft, muted voice

Back

Properly working hearing aids

Front

A physical change that occurs when a stressor causes the body to go into an alarm or warning mode is _______.

Back

Pupils in the eyes dilating to improve vision

Front

Having the ability to say or do the kindest or most fitting thing in a difficult situation shows ________.

Back

Tact

Front

Using caller ID is part of which step in an effective time management plan?

Back

Avoid distractions

Front

To establish effective short- and long-term goals _________.

Back

State goals in a positive manner and try to avoid negative goals.

Front

An example of a psychological barrier to communication is _______.

Back

A negative attitude and constant complaints

Front

Being willing to be held accountable for your actions is _______.

Back

Responsibility

Front

Being qualified and capable of performing a task while striving for accuracy in all you do shows ________.

Back

Competence

Front

Using good judgment in what you say and do and making sure that a patient's rights are not violated demonstrates ________.

Back

Discretion

Front

The ability to begin or follow through with a task and to determine things that need to be done indicates _________.

Back

Self-motivation