Salon reception duties

Front

What is the main reason for the data protection act?

Back

To ensure all information is confidential

Front

Why is it important to maintain client confidentiality?

Back

To protect the clients privacy

Front

When taking a message, what are the main things you need to record?

Back

The date, name of the client and correct contact number

Front

Why should you always book an appointment correctly with the correct time allowed?

Back

To make sure the salon runs smoothly

Front

If you are taking to a client in reception and the phone rings should you:

Back

Excuse yourself and answer the phone

Front

If a client wants to book an appointment with a certain therapist but they are busy at that time, what should you do?

Back

Explain the therapist is busy and offer an alternative day/time

Front

Who should assist when there is an enquiry?

Back

The receptionist

Front

What should you do if a client is late for an appointment?

Back

Ask the client to wait and tell the manager.

Front

Why is it important to take a message correctly?

Back

The information is given to the correct person.

Front

Why is good communication important to maintain salon standards?

Back

To encourage clients to return