NRF Customer Service & Sales

Front

A sales associate accidentally spills coffee on a customer's newly purchased shirt while packing it. What should the associate do?

Back

Apologize for the incident, take the shirt back and replace it with a new one.

Front

A sales representative has just completed a successful sale of a new refrigerator. What should the representative do to ensure the customer is satisfied with the product and service?

Back

Reach out to the customer via phone or email at the end of the day to confirm that everything is in order and there are no issues.

Front

A customer is showing interest in a living room set in a furniture store. The sales associate is observing the customer's verbal and non-verbal cues. Which of the following cues would MOST likely indicate that the customer is ready to buy the living room set? Commenting, "My current living room set is also made of leather." Checking the price tags of the living room set Admiring and touching a specific living room set Asking, "How long will this living room set be on discount?"

Back

Admiring and touching a specific living room set

Front

Where should a customer look for instructions on how to maintain a dress?

Back

Care instructions label on the dress

Front

A sales representative is about to assist a client in choosing a new dining table, but the client has not mentioned their price limit. What would be the MOST suitable approach for the representative to find out the price limit?

Back

Directly ask the client about their preferred price range.

Front

What should the salesperson do FIRST when two friends find only one patio furniture set left during a limited-time sale?

Back

Propose to check with a different store to see if they have any furniture sets left.

Front

A customer is looking at a pair of shoes and seems interested. The sales associate notices this. What should the sales associate's next step be?

Back

Would you like me to get a pair for you to try on? What size do you wear?

Front

A customer is buying a personalized mug for a friend's birthday gift from your store. The customer is unsure if the friend will like the design. The store's policy states that personalized items are non-refundable. How should the sales associate communicate this to the customer?

Back

Please note that our store policy does not allow returns for personalized items.