International Trends in Banking

Front

Successful measures for Customer centricity strategy

Back

Higher rentention rates

More referrals

Price premuim

Ultimately greater revenue

Front

Tools to implement a customer-centric strategy

Back

Customer Relationship Management (CRM)

Voice of the Customer (VoC) & Feedback Tools

AI & Machine Learning Tools

Front

Regulatory recalibration success measures

Back

Reduction in regulatory breaches and penalties

Improved capital adequacy, liquidity coverage, and internal controls

On-time regulatory reports with accurate data reconciliation

Positive supervisory review outcomes or no material findings

Front

Regulatory recalibration tools

Back

GRC Platforms

RegTech / Suptech

ERM

Front

Technology Management success factors

Back

Customer adoption of mobile/web channels

Reduced fraud incidents, improved detection time

Higher cross-sell/up-sell ratios, improved conversion rates

Reduced cost-to-income ratio and fewer manual processes

Front

Technology Management tools used by banks

Back

Customer Relationship Management (CRM) Systems

Core Banking Platforms

AI & Analytics Platforms

Cybersecurity & Identity Management Tools

Cloud Infrastructure

Front

Mitigating cyber risk success measures

Back

Time taken to detect a cyber threat; the shorter, the better

Time to contain and mitigate a cyber incident

Zero customer data breaches

No unauthorized access or data leak incidents

Time between identifying a vulnerability and fixing it

Front

Mitigating cyber risk tools

Back

Network Security & Firewalls

Encryption & Tokenization

Penetration Testing tools

Incident Response & Forensics tools

Front

FinTech’s and big techs Application

Back

Wheel of Fintech taxonomy

https://www.jbs.cam.ac.uk/wp-content/uploads/2021/03/2020-ccaf-global-covid-fintech-market-rapid-assessment-study-v2.pdf

Front

FinTechs and Big Techs App example

Back

Khazna

Fawry

Money fellows (ROSCA)

Valu (BNPL)

Thndr

BM Express Loan

Instapay

NBE phone cash