International Trends in Banking

International Trends in Banking

Assessment

Flashcard

Professional Development

Professional Development

Hard

Created by

Mohamed Kamel

FREE Resource

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11 questions

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1.

FLASHCARD QUESTION

Front

Successful measures for Customer centricity strategy

Back

Higher rentention rates

More referrals

Price premuim

Ultimately greater revenue

2.

FLASHCARD QUESTION

Front

Tools to implement a customer-centric strategy

Back

Customer Relationship Management (CRM)

Voice of the Customer (VoC) & Feedback Tools

AI & Machine Learning Tools

3.

FLASHCARD QUESTION

Front

Regulatory recalibration success measures

Back

Reduction in regulatory breaches and penalties

Improved capital adequacy, liquidity coverage, and internal controls

On-time regulatory reports with accurate data reconciliation

Positive supervisory review outcomes or no material findings

4.

FLASHCARD QUESTION

Front

Regulatory recalibration tools

Back

GRC Platforms

RegTech / Suptech

ERM

5.

FLASHCARD QUESTION

Front

Technology Management success factors

Back

Customer adoption of mobile/web channels

Reduced fraud incidents, improved detection time

Higher cross-sell/up-sell ratios, improved conversion rates

Reduced cost-to-income ratio and fewer manual processes

6.

FLASHCARD QUESTION

Front

Technology Management tools used by banks

Back

Customer Relationship Management (CRM) Systems

Core Banking Platforms

AI & Analytics Platforms

Cybersecurity & Identity Management Tools

Cloud Infrastructure

7.

FLASHCARD QUESTION

Front

Mitigating cyber risk success measures

Back

Time taken to detect a cyber threat; the shorter, the better

Time to contain and mitigate a cyber incident

Zero customer data breaches

No unauthorized access or data leak incidents

Time between identifying a vulnerability and fixing it

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