Successful measures for Customer centricity strategy

International Trends in Banking

Flashcard
•
Professional Development
•
Professional Development
•
Hard
Mohamed Kamel
FREE Resource
Student preview

11 questions
Show all answers
1.
FLASHCARD QUESTION
Front
Back
Higher rentention rates
More referrals
Price premuim
Ultimately greater revenue
2.
FLASHCARD QUESTION
Front
Tools to implement a customer-centric strategy
Back
Customer Relationship Management (CRM)
Voice of the Customer (VoC) & Feedback Tools
AI & Machine Learning Tools
3.
FLASHCARD QUESTION
Front
Regulatory recalibration success measures
Back
Reduction in regulatory breaches and penalties
Improved capital adequacy, liquidity coverage, and internal controls
On-time regulatory reports with accurate data reconciliation
Positive supervisory review outcomes or no material findings
4.
FLASHCARD QUESTION
Front
Regulatory recalibration tools
Back
GRC Platforms
RegTech / Suptech
ERM
5.
FLASHCARD QUESTION
Front
Technology Management success factors
Back
Customer adoption of mobile/web channels
Reduced fraud incidents, improved detection time
Higher cross-sell/up-sell ratios, improved conversion rates
Reduced cost-to-income ratio and fewer manual processes
6.
FLASHCARD QUESTION
Front
Technology Management tools used by banks
Back
Customer Relationship Management (CRM) Systems
Core Banking Platforms
AI & Analytics Platforms
Cybersecurity & Identity Management Tools
Cloud Infrastructure
7.
FLASHCARD QUESTION
Front
Mitigating cyber risk success measures
Back
Time taken to detect a cyber threat; the shorter, the better
Time to contain and mitigate a cyber incident
Zero customer data breaches
No unauthorized access or data leak incidents
Time between identifying a vulnerability and fixing it
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