What are Individual Differences?

Personal attributes that vary from one person to another.

What is Personality in the workplace?

The relatively stable set of psychological attributes that distinguish one person from another.

What are the 'Big Five' Personality Traits?

Agreeableness, Conscientiousness, Emotionality, Extraversion, Openness.

What does Agreeableness refer to?

A person’s ability to get along with others.

What does Conscientiousness reflect?

The number of things a person tries to accomplish.

What is Emotionality?

The degree to which people tend to be positive or negative in their outlook and behaviors toward others.

What is Extraversion?

A person’s comfort level with relationships.

What does Openness reflect?

How open or rigid a person is in terms of his or her beliefs.

What is Emotional Intelligence (EQ)?

The extent to which people are self-aware, can manage their emotions, can motivate themselves, express empathy for others, and possess social skills.

What is Self-awareness?

A person’s capacity for being aware of how they are feeling.

What does Managing emotions involve?

Balancing anxiety, fear, and anger so that they do not overly interfere with getting things accomplished.

What does Motivating oneself mean?

A person’s ability to remain optimistic and to continue striving in the face of setbacks, barriers, and failure.

A person’s ability to understand how others are feeling even without being explicitly told.

What are Social skills?

A person’s ability to get along with others and to establish positive relationships.

What is Authoritarianism?

The extent to which a person believes that power and status differences are appropriate within hierarchical social systems.

What is Machiavellianism?

Behavior directed at gaining power and controlling the behavior of others.

The extent to which a person believes that he or she is a worthwhile and deserving individual.

What is Risk Propensity?

The degree to which a person is willing to take chances and make risky decisions.

What are Attitudes in the workplace?

A person’s beliefs and feelings about specific ideas, situations, or people.

What is Job Satisfaction?

The degree of enjoyment that people derive from performing their jobs.

What is Organizational Commitment?

An individual’s identification with the organization and its mission.

What is Cognitive Dissonance?

When two sets of cognitions or perceptions are contradictory or incongruent.

What is a Psychological Contract?

A set of expectations held by an employee concerning what he or she will contribute to an organization and what the organization will provide in return.

What is Person-Job Fit?

The extent to which a person’s contributions and the organization’s inducements match one another.

The set of forces that cause people to behave in certain ways.

What is the Classical Theory of Motivation?

The theory holding that workers are motivated solely by money.

The theory of motivation holding that people are naturally lazy and uncooperative.

The theory of motivation holding that people are naturally energetic, growth-oriented, self-motivated, and interested in being productive.

What does Maslow’s Hierarchy of Needs Model describe?

Five levels of human needs, arguing that basic needs must be fulfilled before people work to satisfy higher-level needs.

What is the Two-Factor Theory?

The theory of motivation holding that job satisfaction depends on two factors: hygiene and motivation.

What is Expectancy Theory?

The theory of motivation holding that people are motivated to work toward rewards that they want and believe they can obtain.

What is Equity Theory?

The theory of motivation holding that people evaluate their treatment by the organization relative to the treatment of others.

What is Participative Management and Empowerment?

A method of increasing job satisfaction by giving employees a voice in the management of their jobs and the company.

Employee Behavior and Motivation Flashcards

Student preview

40 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What are the basic forms of behaviors that employees exhibit in organizations?

Back

Performance Behaviors, Organizational Citizenship, Counterproductive Behaviors.

2.

FLASHCARD QUESTION

Front

What is the definition of Employee Behavior?

Back

The pattern of actions by the members of an organization that directly or indirectly influences the organization’s effectiveness.

3.

FLASHCARD QUESTION

Front

What are Performance Behaviors?

Back

The total set of work-related behaviors that the organization expects employees to display.

4.

FLASHCARD QUESTION

Front

What is Organizational Citizenship?

Back

The behavior of individuals who make a positive overall contribution to the organization.

5.

FLASHCARD QUESTION

Front

What are Counterproductive Behaviors?

Back

Behaviors that detract from organizational performance.

6.

FLASHCARD QUESTION

Front

What is Absenteeism?

Back

When an employee does not show up for work.

7.

FLASHCARD QUESTION

Front

What is Turnover?

Back

The annual percentage of an organization’s workforce that leaves and must be replaced.

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