Emotional Intelligence Overview

Front

What is a prerequisite to empathy according to Daniel Goleman?

Back

Paying attention to a person in pain.

Front

Who introduced the concept of 'emotional intelligence' in 1964?

Back

Michael Beldoch.

Front

What year did Daniel Goleman publish his bestselling book 'Emotional Intelligence'?

Back

1995.

Front

List the five major parts of Emotional Intelligence according to Daniel Goleman.

Back

1. Knowing our own emotions (self-awareness) 2. Managing our emotions 3. Motivating ourselves 4. Recognizing the emotions of others (empathy) 5. Handling relationships (social skills).

Front

What are the benefits of higher Emotional Intelligence in organizations?

Back

Higher productivity, increased sales performance, reduced turnover, absenteeism, and lower performance.

Front

What is self-awareness in the context of Emotional Intelligence?

Back

Recognizing and understanding your own emotions.

Front

Provide an example of self-regulation.

Back

Choosing to stay calm and patient instead of getting angry while stuck in traffic.

Front

What is empathy?

Back

Sensing and understanding the emotions of others.

Front

What are social skills in Emotional Intelligence?

Back

Building positive relationships and effective communication with others.

Front

What are signs of high Emotional Intelligence?

Back

Identifying emotions, self-acceptance, letting go of mistakes, curiosity about others, empathy and concern, responsibility for mistakes, managing emotions.