The msinfo32 tool provides what type of information, and which of the following are related command-line utilities?

It provides system information, and related utilities include systeminfo, dxdiag, and msconfig.

The options for reinstalling Windows 10 include which of the following, and when is a clean install necessary? Options: Resetting the PC, using installation media, and performing a clean install; a clean install is necessary when major issues cannot be resolved by other methods.

Resetting the PC, using installation media, and performing a clean install; a clean install is necessary when major issues cannot be resolved by other methods.

A striped volume is like which RAID level and what is its main advantage?

RAID-0, provides a 1 TB volume with a slight performance boost.

What does BitLocker allow a user to do in Windows?

Encrypt an entire hard drive for full-drive encryption

When creating a partition in Windows 10, what is the difference between MBR and GPT partition types?

GPT supports unlimited logical partitions, MBR is limited.

What is the effect of removing all data on a drive by replacing it with binary bits (0s or 1s)?

It erases the file allocation table or master file table, but files may still be recovered.

What is a battery backup (UPS) designed to do?

Keep systems running until they can be safely shut down or switched to another power source

What is a brute-force attack and how can you help prevent it?

Use long, complex passwords and limit unsuccessful lockouts.

What do acceptable use policies (AUPs) describe in an organization?

How employees use company systems and resources

Where will you always find the disposal information and risks for a product?

On the product’s material safety data sheet (MSDS/SDS)

What does the dir command do and what are the switches /p, /o:s, /w, and /s used for?

It displays files and directories, with switches for paging, sorting, wide view, and subdirectory listing.

Inheritance in the context of file permissions determines how permissions set on a parent folder are applied to its subfolders and files, affecting access for other users.

It allows permissions set on a parent folder to be automatically applied to its subfolders and files.

As a first responder, what should be your first priority in an incident response plan?

Preserve evidence and contain the incident

In macOS, the Dock is a feature that provides quick access to applications, while Remote Disc allows access to files on another computer's disc, and the Finder is used to browse and manage files. Which of the following best describes the purpose of the Dock, Remote Disc, and Finder in macOS?

The Dock provides quick access to applications, Remote Disc allows access to files on another computer's disc, and Finder is used to browse and manage files.

What are the functions of chkdsk, diskpart, and tracert?

chkdsk checks disk integrity, diskpart manages disk partitions, and tracert traces network routes.

What are the first two steps of the malware removal process?

Investigate and verify malware symptoms. Quarantine infected systems.

What should you do if you encounter a suspicious pop-up warning about malware?

Shut your computer down and run a virus scan after rebooting.

What is the main advantage of share permissions?

They can be used if the NTFS filesystem is not in place.

What is personally identifiable information (PII)?

Personally identifiable information (PII) is anything that can be used to identify an individual person on its own or in context with other information. This includes someone's full name, address, and other contact information; the names of family members; and other details that people would consider private. A first name is considered to be generally common enough that it is not PII. A full name, if not common, would be PII.

Is an unintended or unauthorized event a good thing for mobile users? Why or why not?

No. No unintended or unauthorized event is a good thing for mobile users. The one that leaves a user most susceptible to an on-path attack is an unintended Wi-Fi connection. This is because the device at the other end that the user is connecting to could be intercepting data or storing it for a possible attack later.

What is the way to protect against unauthorized changes to the boot sequence or booting to an unauthorized device?

The way to protect against this is to implement a BIOS/UEFI password. If a user can get into the BIOS/UEFI settings, then they can change the boot sequence, boot to an unauthorized device, and then do some damage to the system. A strong Windows password will help protect Windows but does not protect the computer in general. Autorun is a feature of Windows and does not affect the boot process. User permissions limit what a user can do on a computer system.

In hibernate mode, what happens to the computer's memory and power usage?

In hibernate mode, the computer saves all the contents of memory to the hard drive, preserves all data and applications exactly where they are, and allows the computer to power off completely. When the system comes out of hibernation, it returns to its previous state.

What is a snapshot in the context of logical volumes?

A snapshot is an exact copy of a logical volume that has been frozen at a specific point in time. When creating the snapshot, you don’t need to worry about users changing files or taking the volume offline. Time Machine, Remote Disc, and FileVault are also features of macOS.

What is the difference between Windows Defender Firewall and NTFS permissions?

Windows 10 and 11 both incorporate Windows Defender Firewall with Advanced Security, which can be used to stop incoming and outgoing network traffic. Traffic is allowed or denied by specific rules that are part of an access control list (ACL). By default, Windows Defender Firewall blocks incoming traffic. By creating exceptions, you can configure what incoming traffic you want to allow through. NTFS permissions are used to configure user access to files, folders, and volumes. Local Security Policy is used to configure items such as password policy and account lockout policies. Computer Management is a Microsoft Management Console with several frequently used tools.

What are some best practices for customer service when dealing with repair or replacement options?

Set and meet, or exceed, customer expectations and communicate timelines and status. Customers want to know what is going on. In addition, giving the customer a choice in repair or replacement options will usually help the customer feel better because they have a choice in the outcome. Remember that if they have called you, their day is already more difficult than normal, so treat customers with kindness and compassion.

If an OS update fails, what should you do first?

Wait until Windows Update reverts the changes, then reboot and try the update again

What does an acceptable use policy (AUP) describe?

What users are and are not allowed to do on the company’s network.

Which of the following will help keep a computer system safe? Regular user education regarding common threats, Only allowing one employee to use a computer, Not using wireless networks, Not using passwords

Regular user education regarding common threats

Which of the following describes the main settings accessible through Settings > Network & Internet in Windows, and the difference in accessing Advanced Network Settings between Windows 10 and Windows 11?

Settings > Network & Internet provides access to Wi-Fi, Ethernet, VPN, and Data Usage, and Advanced Network Settings are found under Status in Windows 10 but have a dedicated section in Windows 11.

When configuring a static IP address in IPv6 networking, what is the difference compared to IPv4 regarding the subnet mask, and what additional information do you need to know?

In IPv6, the subnet mask is represented as a prefix length, and you also need to know the default gateway address.

A user can access the Internet using Microsoft Edge but not Google Chrome. What is the most likely problem and how can it be resolved?

Google Chrome may have a misconfigured proxy or corrupted settings; resetting or reinstalling Chrome can resolve the issue.

Chapter 11: Practice Exam 2 (220-1102)

Flashcard

•

Computers

•

Vocational training

•

Practice Problem

•

Hard

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90 questions

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FLASHCARD QUESTION

Front

The quickest way to thwart a would-be attacker on your laptop is to:

Back

Turn on Airplane mode

FLASHCARD QUESTION

Front

When working with customers, what should you do if you receive a personal phone call or text in an emergency situation?

Back

Notify the client and explain you will only deal with it if it’s an emergency.

FLASHCARD QUESTION

Front

In Pro and higher editions of Windows, which feature is available to encrypt individual files and folders?

Back

Encrypting File System (EFS)

FLASHCARD QUESTION

Front

What is the main difference between using sudo and su when running commands as root?

Back

With sudo, you need to enter sudo before each command, while with su, you switch to the root user and can run multiple commands.

FLASHCARD QUESTION

Front

Which of the following best describes the difference between biometric devices and RFID badges/key fobs? Biometric devices identify users based on unique physical characteristics, while RFID badges and key fobs use stored data for identification.

Back

Biometric devices use unique physical traits, while RFID badges/key fobs use stored data.

FLASHCARD QUESTION

Front

Digital rights management (DRM) protects digital assets and highlights the importance of respecting licensing agreements by:

Back

Restricting unauthorized access and copying of digital content

FLASHCARD QUESTION

Front

Tailgating in security refers to which of the following, and how can it be prevented? An unauthorized person following an authorized person into a secure area; it can be prevented by using security badges and access control systems.

Back

An unauthorized person following an authorized person into a secure area; it can be prevented by using security badges and access control systems.

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