Receptionist Flashcard

Front

Your personal image should be controlled and based upon: choices others make for you, choices you make yourself, choices your peers prefer, none of the above

Back

choices you make yourself

Front

Which of the following is NOT a component of personal appearance? good posture, fashion image, cleanliness, arrogance

Back

arrogance

Front

The ability to deal with people without offending them is known as:

Back

tact

Front

If a customer begins gossip, you should:

Back

redirect the conversation in another, less harmful direction

Front

Non verbal communication refers to:

Back

"cues" or physical actions

Front

For a Receptionist, what would be the most appropriate way of answering or receiving a caller?

Back

Good morning, Hair-1, Janelle speaking.

Front

To promote confidence, you must be arrogant

Back

false

Front

It is important to address your client by their name.

Back

true

Front

When making an appointment it is necessary to restate the appointment time, day, date, and service, to the customer.

Back

true

Front

Hand wringing and nail biting are signs of apprehension.

Back

true