Receptionist Flashcard
Flashcard
•
Professional Development
•
11th - 12th Grade
•
Practice Problem
•
Hard
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69 questions
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1.
FLASHCARD QUESTION
Front
Your personal image should be controlled and based upon: choices others make for you, choices you make yourself, choices your peers prefer, none of the above
Back
choices you make yourself
2.
FLASHCARD QUESTION
Front
Which of the following is NOT a component of personal appearance? good posture, fashion image, cleanliness, arrogance
Back
arrogance
3.
FLASHCARD QUESTION
Front
The ability to deal with people without offending them is known as:
Back
tact
4.
FLASHCARD QUESTION
Front
If a customer begins gossip, you should:
Back
redirect the conversation in another, less harmful direction
5.
FLASHCARD QUESTION
Front
Non verbal communication refers to:
Back
"cues" or physical actions
6.
FLASHCARD QUESTION
Front
For a Receptionist, what would be the most appropriate way of answering or receiving a caller?
Back
Good morning, Hair-1, Janelle speaking.
7.
FLASHCARD QUESTION
Front
To promote confidence, you must be arrogant
Back
false
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