JAM Governance Principles and Practices

Front

What is the Respect Line Logic in JAM?

Back

JAM → AM → OPM. No sideways jumps.

Front

What does 'Model Chain Discipline' mean in JAM?

Back

Don't bend the chain - others will break it.

Front

What is the role of a Middle Manager in JAM?

Back

Middle Manager = Middle Enforcer: Catch and course-correct missteps daily.

Front

What does 'No Dilution' refer to in JAM?

Back

AM's instruction must be cascaded as-is - not 'interpreted.'

Front

What is the hierarchy in JAM?

Back

Head of Ops → OPM → AM → JAM → SM → SSA → SA.

Front

What should SMs do when they need to escalate?

Back

SMs escalate to JAM, not AM.

Front

What is the coaching responsibility of JAM?

Back

You coach, cascade, and close loops - you don't override AMs.

Front

What does 'Escalation = One Step at a Time' mean?

Back

Instructions should flow down without skipping levels.

Front

What should JAM do if an SM bypasses them to go to AM?

Back

Coach the SM and remind them of the escalation process.

Front

What is the importance of 'No Directives to SSA or SA'?

Back

It maintains the chain of command and prevents confusion.