NRF Customer Service - Flashcard 1

Front

Personal shopping services may be appropriate for which of the following customers?

• A shopper who says she just wants to browse
• A shopper who asks you to help select gift items for the holidays
• A customer who is in a hurry and does not have time to look for specific items

Back

A shopper who asks you to help select gift items for the holidays and a customer who is in a hurry and does not have time to look for specific items.

Front

What should you do if you schedule a personal shopping appointment with a customer?

Back

All of the above: Call and confirm the appointment the day before, set aside some items you think the customer will be interested in, and keep your appointment book with you at all times so you don't double-book yourself.

Front

One of the most important skills in being a personal shopper is to:

Back

Listen carefully for clues about the customer's preferences

Front

When acting as a personal shopper, you should:

Back

Select only items that fit her interests

Front

One of the main reasons customers request a personal shopper would be

Back

To save time and effort looking for items themselves

Front

Acting as a personal shopper:

Back

Can add interest and challenge to your job

Front

If a customer's business card includes a pager, e-mail address, or fax number, ask him how he would prefer to be contacted.

Back

True

Front

Showing respect for a customer's business card means you should:

Back

Make some comment to indicate you have read it

Front

Reasons to ask customers for their business cards:

Back

When customers show interest in an upcoming event and you offer to remind them.

Front

Is it a good idea to offer customers several of your business cards and ask them to hand them out to their friends?

Back

False