Hotel Reservations & Sales

Front

What does “complimentary breakfast” mean?

Back

Breakfast included with no extra charge

Front

Which of the following is a room type? Balcony, Suite, Elevator, Package

Back

Suite

Front

A guest asks: “Does the room have Wi‑Fi?”

Back

Yes, Wi‑Fi is free in all rooms.

Front

What is the purpose of the question: “Would you like to upgrade your room for an ocean view?”

Back

Upselling

Front

“This room is ideal for families with children.” This sentence is used to:

Back

Recommend a room

Front

King‑size bed

Back

Bigger than queen bed

Front

A guest asks: “Can I see the room before booking?”

Back

“Of course, let me show you.”

Front

early check‑in

Back

Arriving before normal check‑in time

Front

A couple wants privacy and a nice view. Recommend: Standard room, Twin bed room, Deluxe sea view room, Dormitory room

Back

Deluxe sea view room

Front

Which phrase is most polite for offering service? Options: “Do you want this?”, “You take this one.”, “Would you like to try this package?”, “You must buy this.”

Back

“Would you like to try this package?”